Dissecting the Distribution Technology Charge (DTC), and ensuring you can avoid it...

I know that your customers will have been affected by the IT system failure over the weekend and I wanted to contact you personally to apologise. I am extremely sorry for the significant levels of disruption and our inability to communicate quickly about what was happening. I appreciate this caused a great deal of frustration to you and your teams who were trying to support aff ...

British Airways IT system failure from 27 May 2017 (ongoing)

British Airways has launched its investment plans for customers, focusing on excellence in the premium cabins and more choice and quality for all. Watch Alex Cruz, British Airways' chairman and CEO reveal the airline's plans during a charter flight from Gatwick to Heathrow on  5 April. The investments include: £400m in Club World (long-haul business class) Introducing Club Eur ...

British Airways is complying with the UK Government’s new security requirements for cabin baggage on direct flights from the following countries to the UK:- Egypt, Jordan, Lebanon, Saudi Arabia, Turkey, and Tunisia (non-BA point) All customers on direct flights from these destinations will not be able to carry laptops, tablets and larger mobile phones in their cabin baggage. ...

Made in Chelsea star Stephanie Pratt brings a Californian glow to Gatwick to celebrate British Airways’ new route to Oakland, San Francisco Bay. Stephanie, who went to college in San Francisco, stuns in a photoshoot to mark the airline's first route from Gatwick to California, and its fifth service from London to the 'golden state'. The route takes off 28 March with flights lau ...

British Airways has launched a collection of comedy videos for ‘Red Nose Day’ (Friday 24 March), starring David Walliams, Emma Bunton and Tom Daley dressed as British Airways staff surprising customers in support of Comic Relief – the airline’s charity partner. Launched today on British Airways’ YouTube page, the final film features all three celebrities undercover in Heathrow' ...

New Saint Lucia (UVF) airline taxes have been introduced and will take effect on travel from 1 April 2017 for travel on/after 1 January 2018. Anything booked or ticketed on or after 15 March 2017 for travel after that time will incur this new tax. The tax comprises a reinstatement of $35USD airport development tax and an increase in the airport departure tax of $38USD, resultin ...

British Airways is celebrating a decade of success and growth of its regional airline business. BA CityFlyer, the wholly owned British Airways subsidiary, with its headquarters in Manchester, marks its 10th anniversary with good cause to celebrate – the number of customers using its services has more than quadrupled and aircraft numbers have doubled in the past 10 years. BA Cit ...

From 1 April 2017, Club Europe will be introduced on all BA mainline and BA CityFlyer UK & Ireland domestic services. British Airways are also replacing UK Domestic with Euro Traveller as the economy cabin. This change aligns cabins across the shorthaul network and enables customers connecting to or from a longhaul destination to enjoy a consistent premium experience throug ...