Dissecting the Distribution Technology Charge (DTC), and ensuring you can avoid it...

I know that your customers will have been affected by the IT system failure over the weekend and I wanted to contact you personally to apologise. I am extremely sorry for the significant levels of disruption and our inability to communicate quickly about what was happening. I appreciate this caused a great deal of frustration to you and your teams who were trying to support af ...

British Airways IT system failure from 27 May 2017 (ongoing)

British Airways has launched its investment plans for customers, focusing on excellence in the premium cabins and more choice and quality for all. Watch Alex Cruz, British Airways' chairman and CEO reveal the airline's plans during a charter flight from Gatwick to Heathrow on  5 April. The investments include: £400m in Club World (long-haul business class) Introducing Clu ...

British Airways will be changing the days of operation on Muscat (MCT) & Luanda (LAD) and frequencies on Jeddah (JED), Amman (AMM), Beirut (BEY) & Moscow (DME) flights for the Winter 2017 season. During the Winter 2017 season Johannesburg (JNB) will operate a double daily A380 service.   Key Changes LHR-MCT days of operation will be Wed, Thu, Fri, Sat & Sun wi ...

British Airways will increase frequency from London Heathrow (LHR) to Los Angeles (LAX) , New Orleans (MSY) and Rio de Janeiro (GIG) during the Winter 2017 season.  Key changes Season starts 29 October 2017 London Heathrow-Los Angeles will increase from 14 pw to 21 per week London Heathrow - New Orleans will increase from 4 pw to 5 per week London Heathrow-Rio de Janeiro ...

Well, what a weekend! From a star studded ‘party’ flight to celebrate the launch of British Airways’ new service to the ‘Big Easy’ to the craziest carnival atmosphere I’ve ever encountered, and Creole cuisine that could set your taste buds alight. Let’s start with the VIP flight, and let me tell you it was like nothing I’ve experienced before. Forget settling down in your comf ...

British Airways is complying with the UK Government’s new security requirements for cabin baggage on direct flights from the following countries to the UK:- Egypt, Jordan, Lebanon, Saudi Arabia, Turkey, and Tunisia (non-BA point) All customers on direct flights from these destinations will not be able to carry laptops, tablets and larger mobile phones in their cabin bagga ...

Made in Chelsea star Stephanie Pratt brings a Californian glow to Gatwick to celebrate British Airways’ new route to Oakland, San Francisco Bay. Stephanie, who went to college in San Francisco, stuns in a photoshoot to mark the airline's first route from Gatwick to California, and its fifth service from London to the 'golden state'. The route takes off 28 March with flights l ...

British Airways has launched a collection of comedy videos for ‘Red Nose Day’ (Friday 24 March), starring David Walliams, Emma Bunton and Tom Daley dressed as British Airways staff surprising customers in support of Comic Relief – the airline’s charity partner. Launched today on British Airways’ YouTube page, the final film features all three celebrities undercover in Heathrow ...