Our Customer Support Teams will be low staffed on 1 June as they will be attending a colleagues funeral.  Contingency will be brought in where possible on the day, but wherever possible we request that anything urgent falling on 1 June is highlighted to our full team on 31 May during office hours (08:00 - 19:00) or between 15:30 - 19:00 on 1 June.  We'd like to thank you agai ...

I know that your customers will have been affected by the IT system failure over the weekend and I wanted to contact you personally to apologise. I am extremely sorry for the significant levels of disruption and our inability to communicate quickly about what was happening. I appreciate this caused a great deal of frustration to you and your teams who were trying to support af ...

British Airways IT system failure from 27 May 2017 (ongoing)

With great sadness, we learned over the weekend that a beloved member of the Lime family lost her short battle with illness. Louise was, and will forever be remembered as a pivotal part of our Customer Service team who always took the time to help where it was needed; be it her colleagues or her customers. Our glam Scouse girl and her sparkling smile never failed to keep the o ...

British Airways offer a fixed price Inclusive Tour upgrade from World Traveller to World Traveller Plus, resulting in an attractive premium economy experience at an affordable fare – which is often lower than economy*. DIF WTP fares are currently available to JED SEL HKG BKK KUL, AUH, BAH, MCT, DXB, THR, KWI, RUH, CAI, TLV How do you find these fares? The fare savvy amongst ...

British Airways has launched its investment plans for customers, focusing on excellence in the premium cabins and more choice and quality for all. Watch Alex Cruz, British Airways' chairman and CEO reveal the airline's plans during a charter flight from Gatwick to Heathrow on  5 April. The investments include: £400m in Club World (long-haul business class) Introducing Clu ...

British Airways will be changing the days of operation on Muscat (MCT) & Luanda (LAD) and frequencies on Jeddah (JED), Amman (AMM), Beirut (BEY) & Moscow (DME) flights for the Winter 2017 season. During the Winter 2017 season Johannesburg (JNB) will operate a double daily A380 service.   Key Changes LHR-MCT days of operation will be Wed, Thu, Fri, Sat & Sun wi ...

British Airways will increase frequency from London Heathrow (LHR) to Los Angeles (LAX) , New Orleans (MSY) and Rio de Janeiro (GIG) during the Winter 2017 season.  Key changes Season starts 29 October 2017 London Heathrow-Los Angeles will increase from 14 pw to 21 per week London Heathrow - New Orleans will increase from 4 pw to 5 per week London Heathrow-Rio de Janeiro ...

Well, what a weekend! From a star studded ‘party’ flight to celebrate the launch of British Airways’ new service to the ‘Big Easy’ to the craziest carnival atmosphere I’ve ever encountered, and Creole cuisine that could set your taste buds alight. Let’s start with the VIP flight, and let me tell you it was like nothing I’ve experienced before. Forget settling down in your comf ...

British Airways is complying with the UK Government’s new security requirements for cabin baggage on direct flights from the following countries to the UK:- Egypt, Jordan, Lebanon, Saudi Arabia, Turkey, and Tunisia (non-BA point) All customers on direct flights from these destinations will not be able to carry laptops, tablets and larger mobile phones in their cabin bagga ...