Our Customer Support Teams will be low staffed on 1 June as they will be attending a colleagues funeral.  Contingency will be brought in where possible on the day, but wherever possible we request that anything urgent falling on 1 June is highlighted to our full team on 31 May during office hours (08:00 - 19:00) or between 15:30 - 19:00 on 1 June.  We'd like to thank you again ...

I know that your customers will have been affected by the IT system failure over the weekend and I wanted to contact you personally to apologise. I am extremely sorry for the significant levels of disruption and our inability to communicate quickly about what was happening. I appreciate this caused a great deal of frustration to you and your teams who were trying to support aff ...

British Airways IT system failure from 27 May 2017 (ongoing)

With great sadness, we learned over the weekend that a beloved member of the Lime family lost her short battle with illness. Louise was, and will forever be remembered as a pivotal part of our Customer Service team who always took the time to help where it was needed; be it her colleagues or her customers. Our glam Scouse girl and her sparkling smile never failed to keep the of ...