Due to the eruption of Volcano Turrialba in Costa Rica, the following guidelines are available to assist customers travelling to/from San Jose (SJO) in Costa Rica.

 More information:

Advice for British Airways - 125 ticketed customers on BA or IB OPERATING flights to or from the destinations listed below:

Flights affected

All British Airways and Iberia operated flights to/from
San Jose (SJO)

Tickets issued by

9 November 2016

Ticket travel dates

10 - 13 November 2016 inclusive

New travel dates

14 - 17 November 2016 inclusive

Rebooking allowance

Rebook onto an alternative BA or IB operated flight, same point of origin and destination, via LON or MAD
Rebook into the same class as the original flight or lowest available in the same cabin

Origin/Destination/Stopover changes

No

Refunds allowed

No

Notes

one involuntary ticket change allowed

 

 Advice for British Airways-125 ticketed customers on AA OPERATING flights to or from the destinations listed below:

Flights affected

All American Airlines operated flights to/from
San Jose (SJO)

Tickets issued by

9 November 2016

Ticket travel dates

10 - 12 November 2016 inclusive

New travel dates

13 - 17 November 2016 inclusive

Rebooking allowance

Rebook onto an alternative AA operated flight, same point of origin and destination
Rebook into the same class as the original flight or lowest available in the same cabin

Origin/Destination/Stopover changes

No

Refunds allowed

No

Notes

one involuntary ticket change allowed
Add OS AA INVOL REROUTE
SJO is a non-Joint Business destination

 

 

 

 

 

 

 

 

 

 

 

 

 

 

For customers on cancelled flights, please offer all options from the standard customer guidelines