Due to commercial reasons British Airways will be suspending flights from London Heathrow (LHR) to Chengdu (CTU) from 15 January 2017. The last rotation will operate on 12/13 January 2017.

The following guidelines are also available to assist our customers.

Advice for British Airways-125 ticketed customers on CANCELLED BA flights to or from the destinations listed below

Airports Affected

All BA operated services to: CTU – CHENGDU  

Tickets issued by

17 October 2016

Ticket Travel dates

On or after 13 January 2017 for travel up to 7 October 2017

Rebooking Allowance 1

Rebook onto an alternative British Airways operated service before 13 January 2017, same point of origin and destination. If the same class is not available then the lowest class in the same cabin may be booked  

Rebooking Allowance 2

Rebook onto an alternative British Airways operated service to Shanghai (PVG), Hong Kong (HKG) or Beijing (PEK) as close to the original travel date as possible. If the same class is not available then the lowest class in the same cabin may be booked Please note that travel between Shanghai / Hong Kong / Beijing and Chengdu will be at the passengers own expense  

Rebooking Allowance 3

Rebook onto Etihad (EY) services between CTU and AUH (Abu Dhabi) or v.v. as close to the original travel date as possible Use the following classes on EY services:- Business – use W or Z class Premium Economy – use B or H class Economy – use Q, L or V class Then rebook onto a British Airways connecting service between AUH and LHR or v.v. If the same class on British Airways is not available then the lowest class in the same cabin may be booked · Notes – Must insert OS EY INVOL REROUTE AS PER EY/BA AGREEMENT · ID tickets are excluded · All other tickets, including redemptions, are included  

British Airways are currently working with other carriers to provide additional options to rebook customers to Chengdu. If your customer would like to wait for possible interline options,please advise them to wait for three days (Friday 21  October) and they may have additional options available

Origin/Destination/Stopover changes

Yes - Customers may use the value of their ticket towards the purchase of a new ticket to an alternative destination

Notes

One involuntary ticket change allowed. For rebooks on other carriers must use the agreed booking classes otherwise a full commercial fare will be charged against you