BA staff at the gate

From December, British Airways are simplifying their boarding process to help reduce congestion at the departure gate and make things easier for your customers to get away on their travels. Passengers will now board the aircraft in allocated groups, please see changes below:

Important changes to the boarding pass

  • A ‘Group’ number will be added, which will be automatically allocated to each passenger and reflects their boarding priority. The groups will be called to board in number order, reducing congestion and queuing at the gate.
  • The ‘Gate closes’ time on the boarding pass has been changed to a ‘Board at’ time, which is when your customers need to be at their departure gate. These changes are designed to help customers get to the gate on time and board the aircraft more easily.

Executive Club priority boarding

Boarding priority for Executive Club Gold, Silver or Bronze Members or oneworld  equivalents, will automatically be reflected in the group number given on their boarding pass. Executive card numbers can be added for Flights bookings next to the passengers names, for Groups bookings in the passenger tab by selecting edit details and special requests. If customers arrive at the gate after their group has been called, they can use the priority boarding lane to go through before the flight closes. Please note that priority boarding will not be reflected for any other people travelling with an Executive Club Member on the same booking at the moment, but will be introduced in the coming months. In the meantime, the whole party can use the priority boarding lane and our staff will endeavour to board everyone together.


Group definitions

Group number Longhaul customers Shorthaul customers
Priority Group 1 First class
Executive Club Gold Members
oneworld Emerald members
Business class
Executive Club Gold Members
oneworld Emerald members
Priority Group 2 Business class
Executive Club Silver Members
oneworld Sapphire members
Executive Club Silver Members
oneworld Sapphire members
Priority Group 3 Premium economy
Executive Club Bronze Members
oneworld Ruby members
Executive Club Bronze Members
oneworld Ruby members
Priority Group 4 and 5 Economy Economy

NB. Customers with additional needs will be offered pre-boarding ahead of all the groups listed above.

Pre-boarding

  • Families with small children
    Families with infants under two and young children in pushchairs will be invited to board first, so that the whole family can settle in.
    Customers must arrive by the time specified on their boarding pass so that they are ready to board and we have enough time
    to load their pushchair into the hold.

  • Customers requiring disability or mobility assistance
    British Airways will assist customers on to the aircraft ahead of other passengers so that they have time to settle in and get comfortable.
    Please ensure the request has been added into your booking prior to ticketing. Requests after this time must be emailed to us (Flights baflights@lime-management.com /
    Groups bagroups@lime-management.com at least 72 hours prior to departure so that we can manually add this request for you.