We’re pleased to announce that our latest Flights system enhancements are now live. As you’ll notice some exciting developments to the user experience, we’re handing over to Bronwen, our Flight Reservations Manager, to tell you a little more about what to expect.

Hi everyone! I’m excited to share some information about our new Flights system updates with you all. After testing the system over the last few weeks, I’m really pleased with the new intuitive interface as well as improvements to the scope and speed of search results which should allow a better user experience overall. Firstly I’ll talk you through some of the enhancements before leading onto how we’ll be helping you through the transition.

Upon launch, you’ll notice that the system displays the new branded fares view as default. When making a search, availability will now show as ‘recommendations’; a group of itinerary options with the same origin, destination, fare type and price. Within these recommendations you can view different itinerary combinations, upsells and a colour-coded ‘quick view’ of baggage allowance, seating and meals.

The fare recommendations will be sorted automatically by price, returning the cheapest option first. You’ll then be able to filter by various options including outbound and inbound departure times, fare types and price. You'll also find an ‘all cabin’ search option, giving you the option to return the lowest fares regardless of cabin. Basically, you’ll benefit from tons more functionality to help tailor your search results and bring back the best options for your customers.

We’ve listened to your feedback and once the changes are implemented, Seat Only and Published fares will be selected together at default. This means more fares available for you, although please be aware that this could return ‘Basic’ (hand luggage only) fares before inclusive fares in your search results.

While this overview gives you an idea of what to expect, we’ll be releasing more information and tutorials on our Resources page to support you during the system changes and to help you take advantage of the great features that our Flights system offers. Watch our webinar to find out how you can take advantage of all the exciting new features here.

On behalf of the Customer Support team, I’d like to reiterate how excited we are to bring this functionality to you and if you have any questions after launch, we’d be happy to assist in any way that we can.

Bronwen Perkins
Flight Reservations Manager

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