The coronavirus is inevitably having a major impact on our Customer Support team and workload, with increased call volumes and flight amendments. Our phone lines are currently closed while our team concentrates on processing affected bookings.
Please email email@example.com / firstname.lastname@example.org stating the date of travel, PNR locator and booking reference in the subject line. Please include your contact number and what action you would like so that we can reach you as quickly as possible.
Please continue to email the relevant support department stating the date of travel, PNR locator and booking reference in the subject line, plus the action you require. Be prepared not to hear from us until around 24 hours before departure whilst we prioritise travel in departure order.
All of our phone lines are now closed, a decision taken to allow the most effective processing of affected bookings during this challenging period.
Page updated 15 March 2020