TICKET PROTECTION SCHEME

  

We are dedicated to offering the best protection for the business you place with us. The Travel Innovation Group’s Ticket Protection Scheme is a key part of this.     

Should circumstances result in an airline becoming insolvent, our Ticket Protection Scheme (TPS) guarantees to refund the fares and taxes in the quickest possible time frame, secure alternative flight arrangements, or repatriating customers with alternative flights if left overseas.

 

 

  

THE BENEFITS

» Protection for you and your clients from the moment tickets are issued

» Protection for Groups from the moment deposits are paid

» Repatriation service should an airline fail whilst your customers are overseas

» Alternative flights sourced if customers still wish to travel

» Funds returned to you in the quickest possible time

» Quick and efficient resolution service following any airline failure

 

 

TICKET PROTECTION SCHEME AIRLINE CATEGORIES


Throughout your booking and ticketing journey, you will see the ‘TPS included’ (tick) and the 'TPS excluded' (x) icon that show you which airlines are or aren’t covered within the Scheme. Within that cover, airlines are categorised by the following (please note, British Airways is a Category A airline):

CATEGORY A

Full cover whenever ticketed 
(We recommend ticketing as late as possible within the TTL for maximum flexibility)

British Airways bookings with Lime are all Category A

CATEGORY B

Full cover if ticketed within 14 days of TTL
(If ticketed more than 14 days prior to TTL, then Curtailment and Repatriation cover only)

CATEGORY C
Excluded from all cover

 

GROUPS

Ticket Protection Scheme is applied within your Group quote to ensure you have the best protection for your customers. You will be covered as soon as a deposit is paid, so your customer’s funds will be safe from that initial stage.

TERMS & CONDITIONS 

25 August 2020 >

 

For previous versions of the terms and conditions including airline categories at the time you created your booking, see our archive:

13 August 2020 >

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