COVID-19 disruption means a temporary closure of our phone lines. Please email your request with the date of departure and PNR in the subject line and this will be processed as soon as possible.
During the March disruption relating to Coronavirus, our usual office hours are not in operation.
Visit our dedicated article for details on office hours and how to contact us during this time.
*calls to our Flights department cost 51p per minute plus your network's access charge. Please note, calls are recorded for training and quality purposes.
Please note, all calls to or from Lime Management will be recorded in order to check instructions where necessary, as well as training and quality purposes.
Emergency out of hours
This number can be found within your Flights account.
Our out of hours number is
only for flight emergencies or
problems administrating bookings with ticketing
deadlines, and should only
be used outside of our usual