COVID-19 disruption means our phone lines are operating slightly reduced hours of 09:00-17:30 Monday-Friday. Hpwever our teams are available via email or online chat during our standard office opening hours.
During the March disruption relating to Coronavirus, our usual office hours are not in operation.
Visit our dedicated article for details on office hours and how to contact us during this time.
*calls to our Flights department cost 51p per minute plus your network's access charge. Please note, calls are recorded for training and quality purposes.
Please note, all calls to or from Lime will be recorded in order to check instructions where necessary, as well as training and quality purposes.
Emergency out of hours
This number can be found within your Flights account.
Our out of hours number is
only for flight emergencies or
problems administrating bookings with ticketing
deadlines, and should only
be used outside of our usual