COVID-19 disruption means our phone lines are operating slightly reduced hours of 09:00-17:30 Monday-Friday.
During extreme periods of flight disruption our Flight Operations department is only available via email. Please visit our Coronavirus Support Hub for current and specific guidance.
Visit our Coronavirus Support Hub for details of office hours during COVID-19 related disruption.
Flights Customer Service
For Reservations including new bookings and pre-ticketing support
0900 100 0156*
*calls cost 51p per minute plus your network's access charge.
For Operations including ticketing and post-ticketing support
Groups Customer Service
All calls to or from Lime will be recorded in order to check instructions where necessary, as well as training and quality purposes.
Emergency out of hours
This number can be found within your Flights account.
Our out of hours number is
only for flight emergencies or
problems administrating bookings with ticketing
deadlines, and should only
be used outside of our usual