Microsoft is experiencing a global service disruption, which is affecting emails. We’ve put together some important information to help you navigate this situation.
Password resets
We are unable to support password resets at this time as we are unable to confirm the identity of the user.
Logging into our Flights booking platform
Due to the affect on emails, you won't be receiving the 2FA code so please call Partnerships on 0151 350 1116.
Notifications via our Flights booking system
You won't be receiving deadlines the usual way via email however you can find any deadlines via the 'My Booking' tab.
Booking confirmations
You may not receive booking confirmations via email after creating your booking, and won't receive your usual booking ticketing confirmations if you've self-served via the portal during this outage.
Schedule changes
Any schedule changes to be actioned will show as awaiting customer approval on your To Do list. On our Groups system, these will be found in the 'PNR under review' tab.
Invoices
Invoices may not be received by email however these can be viewed via the invoices tab in our Flights booking system.
Lime Groups deadlines
These can found on your To Do List.
Card payments
We are currently unable to take card payments today therefore any last minute post ticket amendments will need to be paid via bank transfer.
For any urgent issues, please call our team or contact us via our Contact Form once logged in to our Flights system.
Partnerships support 0151 350 1116
Flights support 0151 350 1180
Groups support 0151 350 1185
Accounts support 0151 350 1173
Our teams are ready and here to support you should you need us. Please be aware we will be working in priority order, and call wait times may be longer than usual.