Groups T&C post 31st March 2025

Index

Contents
Groups Bookings Standard Terms &Conditions
Definitions
Recitals
1.    Requesting Group Nett Rates
2.    Confirming a Group Booking
3.    Managing a Group booking    
4.    Payments    
5.    Deposits     
6.    Balance Payment    
7.    Group Size Adjustment and Cancellation
8.    Deviations (Flight Date Changes)       
9.    Upgrades   
10.   Downgrades
11.    Amendments or Changes   
12.    Naming Date and Provision of Information  
13.    Distribution of Group Nett Rates - ATOL to ATOL Sale
14.    Servicing the group   
15.    Ticketing 
16.    Test Calling
17.    Advertisements & Promotions    
18.    Termination   
19.    Liability    
20.    Groups Contact Details

21.    Use of Cookies   
22.    Notices

Schedule 1 – Data Protection    

Recitals

A.    For the purpose of this contract Lime Management Ltd has been appointed a Groups Specialist Agent by British Airways and the Airlines to distribute Group Nett Rates and issuing and distributing tickets for Group Bookings to the Tour Operator / the Organiser Throughout this contract the term ‘the Organiser’ will cover both. Furthermore, Lime is not the carrier of passengers or luggage, and does not assume any obligations or responsibilities to or for or on behalf of the Organiser or its customers for providing air transport services.
B.    The Organiser incorporates the Group Nett Rates into a Package

C.    Lime does not accept liability for the performance of any airline. Their terms and conditions of carriage apply. Any service related issues should be referred directly to the carriers’ Customer Relations Department.
D.    This document details the contractual obligations and commitments of both Lime and the Organiser.
E.    No discounts are applicable to children (aged 2 – 11 inclusive) on Group Nett Rates.
F.    Infants (not occupying a seat) will pay 10% of the Group Nett Rates. Infants are defined as ages up to but not including 2 years of age on the date of departure.
G.    Unaccompanied children under the age of 16 shall not be permitted to travel at Group Nett Rates.
H.    All Group Nett Rates issued pursuant to this Contract shall be non-commissionable and are exclusive of taxes, fees and charges.
I.    Group Nett Rates provided by the Airlines from time to time may be affected by increases in fuel surcharges, insurance charges, and security charges or any other taxes, fees, charges or Airline surcharges or otherwise adjusted in accordance with the Conditions of Carriage at any time.
J.    The Airlines can withdraw flights at any time. Any such withdrawal will be dealt with in accordance with the Conditions of Carriage.
NB. Group bookings which involve any carriage provided by a carrier other than those airlines defined in the ‘Definitions’ (namely British Airways and CityFlyer), may have different terms and conditions to those of this contract and would be applicable to either that portion of the group booking or the whole group booking as applicable. Please contact Lime for specific information.

1. Requesting Group Nett Rates

1.    Requesting Group Nett Rates
1.1    Requests for Group Nett Rates should be made:
a)    Online via Lime’s website at www.lime-management.com
b)    or via any other method as determined, by Lime, from time to time.
1.2    Lime requires all instructions relating to Group Bookings to be in writing. Where these instructions are critical or time dependent we strongly suggest a telephone call is made to Lime’s Groups Department to establish receipt of the communication. Please see Section 18.3 relating to liability for communications.
1.3    Responses:
a)    On receipt of a request made online, Lime will request fares from the Airlines and a Quote (or other response) will be communicated back to the Organiser by email only when an on screen response is not possible.
b)    Quotes remain valid for 24 hours, after which a new request must be submitted
1.4    Lime will use reasonable endeavours to respond within 24 hours on Business Days. Some bookings may take longer including, for example:-
a)    Requests for travel outside of system range (i.e. more than 355 days ahead)
b)    Premium cabin bookings
c)    Groups of more than 98
d)    Bookings including other airlines apart from British Airways
e)    Overseas originating groups.
1.5    When requesting Group Nett Rates no space or availability is guaranteed. The Quote is subject to availability at the time of confirmation and cannot be considered binding until the Organiser makes a Group Booking in accordance with clause 4. Until this time, Lime, on behalf of the Airline, may amend, change or withdraw any Quote.

2. Confirming a Group Booking

2.    Confirming a Group Booking
2.1    Should a Group wish to accept a Quote, the next step is to request space. Lime will use reasonable endeavours to respond within 24 hours on Business Days.
a)    for Quotes generated through the website, requests to confirm should be made using the website.
b)    for Quotes received by e-mail, requests to confirm should be made through the website.
2.2    When confirming a group booking it is possible, if the availability on the requested flights has changed since the Quote, an amended Group Nett Rate may be quoted and space will be confirmed on your behalf pending your acceptance.
2.3    When a Quote is accepted and when re-confirmed by Lime, seats will be booked and a Group Booking Confirmation will be e-mailed to the Organiser detailing flight routings, dates, times, Group Nett Fare inclusive of Service Fees and TPS protection, current applicable taxes (for advice only), and Balance Due Date. Carrier imposed charges will be fixed at the point of seats being confirmed, whereas other taxes are fixed at the point of Balance Request Statement.
2.4    Unless and until the Organiser pays the Balance, the Group Booking remains subject to availability and is not binding on Lime or the Airlines.
2.5    The Group Booking can only be confirmed provided the minimum Group size is met, as defined within the ‘Definitions’ stated within this contract.

3. Managing a Group Booking

3.1    The Tour Operator shall ensure that each member of a Group, if granted an online manage booking facility, are aware that their personal data, as defined in General Data Protection Regulation (EU) 2016/679 (“GDPR”) will be available to all members of the Group who are on their PNR. The Tour Operator will also ensure that all necessary consents for the disclosure have been obtained from the affected members in accordance with GDPR and the Data Protection Act 2018. The Tour Operator will keep the Company and the Airline fully indemnified against all Losses suffered or incurred by the Company or the Airline as a result of such disclosure being made or Consent being correctly sought or obtained.

4. Payments

4.1    Ideally payment should be made via Lime’s direct debit system (direct debit mandates are available on request). Payments by bank transfer, cheque and credit/debit card are also accepted. In the case of credit/debit cards, transaction fees will be applicable. All payments should be submitted through the website.
4.2    If any payment (cleared funds) is not received by the due date, space held will be cancelled without referral.
4.3    Payment of all amounts due under this Contract or any Group Booking made pursuant to this Contract shall be in pounds sterling.

5. Deposits

5.1    Any reduction in Group size must be processed through the website and prior to Deposit payment, so that seats can be released and resold.
5.2    If the Group Booking size should result in a decrease in the number of passengers, which no longer meets the minimum group size, the Group Nett Rate will no longer be valid for those passengers and a Published Fare Rate will need to be booked by the Organiser.
5.3    To continue to hold the space as detailed in the Group Booking Confirmation Deposit Payment must be received in full, by Lime, as cleared funds, prior to the Deposit Due Date as advised on the Group Booking Confirmation.
5.4    Failure to pay by the due date would result in any space held being cancelled without referral.
5.5    Payment of a Deposit constitutes acceptance of the Terms and Conditions detailed in this contract and the Airline’s Conditions of Carriage. The payment of a Deposit activates the airline insolvency cover TPS provides from that point forwards.
5.6    Payment methods are outlined in clause 3.1
5.7    Deposit Due Dates are calculated in accordance with the Airline conditions. This information will be available on the quote and booking confirmation.

5.8    If the Deposit payment (cleared funds) is not received by the Deposit Due Date seats held will be cancelled without referral.
5.9    All Deposits are non-refundable. A proportion of Deposits from cancelled seats may be transferred towards the Balance payment. See clause 6.2. 
5.10    Group Nett Rates may be amended, by Lime on behalf of the Airlines, due to increases in fuel surcharges, insurance charges, security charges, airport charges or government taxes, fees or charges or otherwise adjusted in accordance with the Conditions of Carriage.

6. Balance Payment

The Balance Due Date is calculated according to the size of your group and the Airline conditions. This information will be available in the booking confirmation.
6.2    The group size can be reduced prior to Full Commitment by up to 20%. In this instance the deposits paid may be transferred against the remaining seats to form part of the Balance payment without loss of deposit.

6.3    Prior to Full Commitment Date a Balance Request Statement will be sent to the Organiser which will include a summary of the remaining Balance due, which is calculated by multiplying the number of passengers making up the Group Booking, by the Group Nett Rate inclusive of taxes and any applicable charges on the Full Commitment Date, plus any relevant surcharges and less any transferable Deposits.

7. Group Size Adjustment and Cancellation

7.1    Prior to the Deposit Due Date the number of passengers forming part of the Group Booking may be reduced without charge, provided the minimum Group size is met and subject to Lime, on behalf of the Airlines, reserving the right to alter the applicable Group Nett Rate.
7.2    Prior to the Full Commitment Date and after Deposits have been paid the number of passengers who form part of the group booking may be decreased so long as the minimum numbers still constitute as a Group. If the decrease is no more than 20% of the size of the Group Booking as confirmed at the Deposit Due Date then no charge is payable for changing the Group Booking. In this instance Deposits paid will not be refunded but transferred against remaining seats to form part of the Balance payment.
7.3    If, after the Full Commitment Date, the size of the Group Booking (as determined at the Full Commitment Date) is decreased the Group would incur full cancellation charges on an unadjusted basis.
7.4    If the Organiser requests a group size adjustment to their booking, Lime will use its reasonable endeavours to provide a quote for the adjustment charges as specified by the Airline, subject to availability. Upon the Organiser's acceptance of the group size adjustment and the quoted charges, the Organiser agrees to remit payment for the group size adjustment costs in full to Lime and will be irrevocably committed to the group size adjustment costs, at the point of such acceptance. This commitment is non-reversible and any due payment must be made promptly, as notified by the deadline, notified to secure the requested group size adjustment. Failure to pay the additional fees as agreed may result in the cancellation of the requested adjustment and/or additional penalties as per the Airline's conditions.
7.5    Any change in the size of the Group, or other change resulting in an increased Group Nett Rate, will result in a proportionate adjustment to the Deposit or Balance Payment.
 
7.6    Lime accepts no responsibility for non-receipt of cancellation notifications from the Organiser. The Organiser should check that all notifications have been received and processed in good time and to avoid any unnecessary charges.
7.7    Group Nett Rates are only applicable to a group of passengers travelling together that number the minimum Group size or greater. Any group of passengers who do not achieve the minimum Group size at any time will not be eligible to apply the Group Nett Rate to those passengers.

8. Deviations (Flight Date Changes)

9. Upgrades

10. Downgrades

10.1. Downgrades are not permitted in any class – economy, premium economy or business/first.

11. Amendments or Changes

11.1    The Organiser may only amend the details of a Group Booking pursuant to clause 2.4 but prior to the Full Commitment Date with the Airlines prior consent. Such consent may be granted or withheld at the Airlines absolute discretion and may be subject to a different Group Nett Rate but will not be less than the original Group Nett Rate. The amendment may only be requested to change travel to within 30 days either before or after the original departure date and only one whole Group change will be permitted per Group. An Amendment or change is a date, or flight, or routing or a reservation change. If a Group Booking is to be changed to travel more than 30 days either before or after the original departure date or the Group has already changed once, then this process will not be allowed and the Group should be cancelled in accordance with this contract.
11.2    If the Organiser requests an amendment to their booking, Lime will use its reasonable endeavors to provide a quote for the amendment charges as specified by the Airline, subject to availability. Upon the Organiser's acceptance of the amendment and the quoted charges, the Organiser agrees to remit payment for the amendment costs in full to Lime and will be irrevocably committed to the amendment and its associated costs, at the point of such acceptance. This commitment is non-reversible and any due payment must be made promptly, as notified by the deadline, notified to secure the requested amendment. Failure to pay the additional fees as agreed may result in the cancellation of the requested amendment and/or additional penalties as per the Airline's conditions.

12. Naming Date and Provision of Information

12.1    The latest Naming Date for bookings is 7 days prior to the date of the first flight sector
For bookings made within 8 weeks of departure, the later of 7 days prior to departure excluding the actual day, or time of booking confirmation. After this time, any unnamed space will be cancelled without referral.

NB Group Bookings made which include American Airlines sectors outside of 37 days prior to departure, booking must be named 37 days prior to departure. Bookings made within 37 days of departure must be named immediately. Other carriers' naming deadlines may differ. Please contact Lime for specific information.
12.2    Names should be entered into the website on or before the Naming Date. Specially created forms to simplify supplying names are available to download.
a)    for all citizens of the United States of America travelling on international flights into or out of the USA pursuant to the Group Booking, an emergency contact name and telephone number;
b)    all Advance Passenger Information (API) or other data requested by Lime or the Airlines, from time to time. See www.batraveletrade.com for up to date lists of APIS required destinations. This data can be supplied via Lime’s website at www.lime-management.com;
c)    an emergency contact e-mail address and mobile telephone number for eachgroup.
d)    in the case of bookings travelling to/from and within the United States of America, the Department of Homeland Security (DHS) requires airlines to obtain the following minimum Secure Flight Passenger Data (SFPD) prior to tickets being issued:
1.    Name as it appears on their Passport
2.    Date of Birth
3.    Gender
4.    Redress Number, where applicable

NB Where bookings are made 72 hours prior to departure, SFPD will be required immediately.
12.3    Children under 12 years of age, and Infants under 2 years of age, must be clearly identified and their dates of birth supplied. Infants not occupying a seat must be clearly linked to the adult they will be travelling with.
12.4    Name Corrections (3 characters or less on BA and BA Cityflyer) can be made free of charge up to the Ticketing Date. Once tickets have been issued Name Corrections will incur an amendment fee of £35.00. Name Corrections on other carriers may not be possible. No name Corrections will be considered after the date of the first flight sector.
12.5    If Lime does not receive all of the details required pursuant to this clause 11 by the Naming Date, Lime may cancel the Group Booking (without referral and payment of compensation) and release the reserved seats. For the avoidance of doubt, this applies even if full payment has been made prior to the Naming Date.
12.6    Name Changes (4 characters or more on BA and BA Cityflyer) can be made free of charge up to the Ticketing Date. After
ticketing and before departure may be changed at a change fee of £110. Name changes on other carriers may not be
possible. No name changes will be considered after the date of the first flight sector. 
12.7    The Organiser shall ensure that all passengers in each Group are advised:
a)    to check the accuracy of the documentation received
b)    to have the correct visas, passport, health certificates and other documentation for the relevant journey at the time of travel;
c)    to check and comply with the relevant entry requirements for any country the individual is visiting including transiting
d)    to re-confirm their return flights, if required to do so;
e)    the name of the particular Airline (or other carrier) that will be operating any of the flights; and
f)    of the Conditions of Carriage and all other relevant fare rules and ticketing and contractual conditions.

13. Distribution of Group Nett Rates - ATOL to ATOL Sale

13.1    Lime shall require from each Organiser its ATOL number (unless the Organiser is not making available seats on flights in the United Kingdom - excluding the Channel Islands and the Isle of Man) and shall require each such Organiser to warrant that its ATOL number has been issued directly to that Organiser by the CAA and that the ATOL licence to which it relates is in full forceand effect.
13.2    The Organiser will notify Lime immediately in writing if it becomes aware that it has acted or omitted to act in such a way that results in a breach of the ATOL Regulations or a breach of the Organiser’s ATOL licence, or if the Organiser’s ATOL licence is revoked, withdrawn, or suspended or if the terms of the Organiser’s ATOL licence are altered in any way.
13.3    The Organiser shall not appoint any person, firm or company to act as the sub-agent or distributor of the Organiser for the sale of seats at Group Nett Rates.
13.4    The Organiser shall ensure that they act as principal, as defined by the Package Travel Regulations and not as an agent or hold themselves out as an agent for Lime or the Airlines;
13.5    The Organiser shall incorporate the Group Nett Rates into a Package, as specified in the Recitals.
13.6    If an Organiser is subject to the Tour Operator Margin Scheme, Lime may allow the Organiser to sell the Group Nett Rates to members of the Tour Organiser's Group of Companies subjectto:
a)    Lime giving prior written consent for the sale of seats at Group Nett Rates to the relevant member of the Organiser's Group of Companies, such consent may be limited to particular trading names of that Organiser;
b)    the provisions of that sale being the same as those set out in this Contract; and
c)    the Organiser ensures that any of the Organiser's Group of Companies to which Group Nett Rates are sold complies with all the provisions of this Contract.
13.7    If the Organiser is not subject to the Tour Operator Margin Scheme, the Organiser may only sell the Group Nett Rates under the Organiser's own trading names, unless it has received Lime's prior.
13.8    The Organiser shall indemnify, defend and keep indemnified, Lime and the Airlines against any and all Losses of whatever nature incurred or suffered by Lime or any Airline as a result of the sale of seats at Group Nett Rates to, or the acts or omissions of, any Organiser in breach of this clause, including those which are wilful or negligent.

14. Servicing the Group

14.1    Lime will offer assistance in relation to any reasonable requests made by the Organiser in regard to a Group Booking. These include (but are not limited to):
a)    Special meal requests
b)    Group check-in
c)    Boarding assistance
d)    Carriage of sporting equipment/excess baggage
e)    All Group Booking PNR’s will be linked via the TCP (To Complete Party) entry in the Airlines system.
NB All requests are subject to availability and cannot be guaranteed.
14.2    Correspondence:
a)    Pre-Departure: Any correspondence relating to services supplied under this agreement should be referred to Lime Management Ltd in the first instance:
Head of Customer Services Lime, World House, Lloyd Drive Cheshire Oaks Business Park Cheshire, CH65 9HQ, UK
b)    Post Departure: Any complaints relating to services provided by the Airlines should be made in writing to: British Airways Customer Relations (S506)
PO BOX 5619
Sudbury, Suffolk CO10 2PG, UK

15. Ticketing

15.1    Ticketing for Group Bookings require processing through the Lime Groups website or as directed by Lime from time to time.
15.2    The latest Ticketing Date is 7 days prior to the date of the first flight sector, unless booked of departure, where immediate Ticketing would be required. After this time any un-ticketed space will be cancelled without referral.
15.3    Etickets will be issued in the form of a BT ticket as standard in line with the Airlines eticketing mandate.
15.4    If a Group or an individual from the Group does not show for the booked flight (a “no show”) the cost of that seat is forfeit. Airlines usually cancel the inbound sector of an itinerary if there has been a no show on the outbound sector. However, if any member of a Group wishes to use the inbound sector of an itinerary where there has been a no show on the outbound sector then the Organiser must obtain Lime's agreement (to be given or withheld at the relevant Airline’s discretion).
15.5    All tickets / itineraries must be checked for accuracy upon receipt and prior to departure. Any alterations, includingbut not limited to name changes, must be notified so that any tickets can be reissued prior to departure.
15.6    Where ticket refunds are permitted a charge of £10.00 per ticket is charged by Lime, in addition to a £4.50 charge for the TPS cover in place.

16. Test Calling

16.1    Lime shall, from time to time, without notice and anonymously make telephone calls to the Organiser and may make and keep records of them (including the name of the individual spoken to by Lime) and use the records for the following purposes:
a)    to check the Organiser is compliant with the Contract terms
b)    to assess market trends and practices; and
c)    to identify training needs.
16.2    For purposes of compliance with the Data Protection Act 1998 (as amended from time to time) the Organiser shall inform all of its Personnel in advance that Lime shall be conducting such telephone calls and the purposes to which information collected in them might be put.

17. Advertisements and Promotions

17.1    The Organiser may advertise or promote Packages including Group Nett Rates provided that Lime has given its prior written consent to such advertising or promotion (such consent to be given or withheld in Lime’s absolute discretion). If Lime consents to the advertising or promotion of a Package pursuant to this Clause, such advertising or promotion shall be subject to the following restrictions:
a)    use of British Airways or any Airline's logos, trademarks or other intellectual property must be in accordance with the relevant Airline's instructions and current guidelines including, without limitation, the British Airways Identity and Brand Communications Guidelines (which are available on request);
b)    all promotional and advertising material in respect of the Group Nett Rates must comply with any rules and restrictions issued by Lime or the Airlines from time to time;
c)    any promotion or advertisement of travel services included in the Package (for example car hire, cruises or accommodation) in connection with the Group Nett Rates must be in a form approved by Lime or the Airlines. The Group Nett Rate must not be stated separately;
d)    the Organiser shall obtain Lime's prior written approval of any such advertisement, such approval to be given or withheld in accordance with BA or the relevant Airline's instructions and current guidelines, including without limitation, the British Airways Identity and Brand Communications Guidelines.
17.2    If clause 16.1 is breached then, the Organiser shall, at the request of Lime or the relevant Airline, immediately withdraw any such advertisement or promotion. This is without prejudice to any other remedy, which Lime or the Airlines might have in relation to such breach.

18. Termination

18.1    Either party may terminate this Contract by written notice with immediate effect if:
a)    the other ceases to carry on business or suspends all or substantially all of its operations (other than temporarily by reason of a strike) or suspends payment of its debts or is or becomes unable to pay its debts (within the meaning of section 123 of the Insolvency Act 1986); or
b)    a winding up petition is presented in respect of the other party and is not set aside within 14 days; or
c)    the other party goes into liquidation either compulsorily or voluntarily (save for the purposes of a bona fide reconstruction or amalgamation); or
d)    notice of intention to appoint an administrator is served in respect of the other party or a petition or an application for an Administration Order is presented; or
e)    an administrator, administrative receiver or receiver is appointed in respect of the whole or any part of the other
party’s assets; or
f)    the other party proposes to enter or enters into any composition or arrangement with its creditors generally or any class of creditors; or
g)    any other steps are taken to enforce any encumbrance over all or part of the assets and/or undertaking of the other party; or
h)    the other party is subject to an event analogous to Clauses 17.1(a) to 17.1(g) in any other jurisdiction; or
i)    the other materially breaches this Contract or any Group Booking made pursuant to this Contract; or
j)    the other fails to remedy, where it is capable of remedy, or persists in any breach of any of its obligations under this Contract or any Group Booking made pursuant to this Contract after having been required in writing to remedy or desist from such breach within 30 days; or
k)    any regulatory authority lawfully requires either or both parties to terminate this Contract or not give effect to the whole or a material part of this Contract or requires either or both of the parties to cease arrangements of this nature.
18.2    Lime may terminate this Contract or any or all Group Bookings made pursuant to this Contract immediately on written notice to the Organiser if:
a)    the Organiser is an individual, the Organiser is the subject of a petition for a bankruptcy order, or suffers any similar procedure; or
b)    the Organiser is a partnership, the Organiser is dissolved; or suffers any similar procedure; or
c)    there is a change of Control of the Organiser (“Control” shall have the meaning specified in section 416 of the Income and Corporation Taxes Act 1988); or
d)    the Organiser fails to comply with the terms and conditions of this Contract, including, without limitation, clause 12; or
e)    any act or omission of the Organiser arising out of or in connection with this Contract causes Lime to suffer or incur any Losses.
18.3    Termination of this Contract or any Groups Booking made pursuant to this Contract for any reason shall be without prejudice to the rights and remedies of either party which may have accrued up to the date of termination. In particular, where a passenger has concluded a contract with the Organiser, for the purchase of a seat or Package which includes a seat on a flight at a Group Nett Rate prior to termination, the relevant Airline, shall honour such contract and treat this Contract and the relevant Group Booking as not having terminated, in relation to such contract for that seat alone. The Airlines shall ensure that any such passengers are issued with tickets for travel.

19. Liability

19.1    Nothing in this Contract, or any Group Booking made pursuant to this Contract, will exclude or limit either party's liability for death or personal injury caused by that party's negligence, or for fraudulent misrepresentation.
19.2    Subject to clause 12.8 and 18.1, neither Lime nor the Airlines shall be liable to any Organiser for any loss of profit, goodwill or other economic loss (direct or indirect) or any other indirect or consequential losses or damage which arises out of or in connection with this Contract or any Group Booking made pursuant to this Contract, or any act or omission of Lime or any Airline.
19.3    Lime shall have no liability for any Losses suffered or incurred by the Organiser as a result of any failure of any electronic mail system, Lime’s website and/or intermediate lines of communication or delay to the post or the courier as the case may be.
19.4    The Organiser shall keep Lime and the Airlines fully indemnified against all Losses resulting directly or indirectly from:
a)    The Airline’s refusal to carry any passengers travelling on tickets sold pursuant to this Contract who do not hold the appropriate visas, permits, passports or other documentation required for entry into the UK or any other country or state; or
b)    any failure to comply with the provisions of this Contract, including, without limitation, Sections 12 and 14 or
c)    any negligent act or omission or wilful default of the Organiser or any officer, employee, agent, contractor or subcontractor of the Organiser.
19.5    Without limiting the generality of clause 17 if any act or omission of the Organiser causes Lime to be in breach of the terms and conditions of its agency agreement with any Airline and Lime receives an invoice from any Airline or suffers or incurs Losses arising out of or in connection with any such breach, the Organiser shall indemnify Lime and keep Lime indemnified against the full amount of any such invoice or Losses.
19.6    Any claim relating to Tickets issued by Lime must be received by the last Business Day of the month following the date the Ticket was issued after which time neither Lime or the Airlines shall be liable for any further claims.
19.7    The Organiser shall not assign, delegate, sub-contract or transfer or otherwise dispose of all or any of its rights and obligations under this Contract or any Group Booking made pursuant to this Contract without Lime's prior written approval, to be granted or withheld at Lime’s absolute discretion. No such restriction shall apply to Lime.
19.8    The Organiser warrants that it will provide adequate control over the security of its operations so as to prevent illegal and/or fraudulent transactions with Lime. This is without limitation to the scope of this warranty, includes security over the access to the Organiser’s computer systems, equipment and passwords. The Organiser shall indemnify Lime and the Airlines and keep them fully indemnified from and against any and all Losses suffered or incurred by Lime or the Airlines as a result of tickets wrongly or wrongfully issued as a result of the use of the Organiser’s systems, equipment or passwords.
19.9    Neither Lime nor the Airlines shall be liable for and the Contract shall not be terminable by the Organiser in respect of any breach of contract caused by events outside Lime’s or the Airline's reasonable control, including, without limitation, any war (threatened or actual), act of terrorism or hostilities (threatened or actual), government interference or labour dispute. The Organiser shall not be liable for and the Contract shall not be terminable by Lime in respect of any breach of Contract caused by events outside the Organiser’s reasonable control.
19.10    The entire agreement relating to this Contract, Quotes, Group Booking Confirmations, the Conditions of Carriage and any applicable tariffs and fare rules, together with the documents expressly referred to in this Contract shall constitute the entire agreement between the parties relating to its subject matter and shall override any prior correspondence or statements relating to them (including, without limitation, any statements or representations in any advertisements or literature produced by any Airline). Neither party will have any claim against the other for misrepresentations it has made in relation to the subject matter of this Contract unless that party has made such misrepresentations fraudulently. In the event of any conflict between the Contract, any Booking Confirmation and the Conditions of Carriage then the documents shall have the following descending priority:
(1) Conditions of Carriage; (2) the Group Booking Confirmation; (3) this Contract.
19.11    Nothing in this contract or any Group Booking Confirmation issued pursuant to this contract shall create or be deemed
to create a partnership, agency, joint venture, relationship of employer and employee or similar relationship between parties.
19.12    The rights and remedies of either party in respect of this Contract or any Group Booking made pursuant to this Contract shall not be diminished, waived or extinguished by the granting of any indulgence, forbearance or extension of time granted by such party to the other nor by any failure of, or delay by the said party in ascertaining or exercising any such rights or remedies. The waiver by either party of any breach of this Contract or any Group Booking made pursuant to this Contract shall not prevent the subsequent enforcement of that provision and shall not be deemed to be a waiver of any subsequent breach of that or any other provision.
19.13    If any provision of this Contract is ruled to be invalid for any reason, that part of the Contract which is ruled to be invalid shall not form part of this Contract and such invalidity will not affect the rest of this Contract which will remain valid and enforceable in all respects.
19.14    This Contract is governed by and should be construed in accordance with English law. Any dispute or claim which the parties cannot settle will be subject to the exclusive jurisdiction of the English Courts.

20. Groups Contact Details

Tel: 0151 350 1185
Email: bagroups@lime-management.com Web: www.lime-management.com
Postal Address: Groups Department
Lime, World House, Lloyd Drive Cheshire Oaks Business Park Cheshire, CH65 9HQ, UK

21. Use of Cookies

21.1    Our online systems require the use of cookies in order to function correctly, by using this online system you agree to the use of cookies. For more information on cookies please see www.allaboutcookies.org

22. Notices

22.1    Notices sent under this Contract should be in writing and served by personal delivery, first class post. Notices to the Agent must be sent to the registered office of the Agent and notices to Lime shall be sent to:
Head of Customer Services, Lime, World House, Lloyd Drive Cheshire Oaks Business Park, Cheshire, CH65 9HQ, UK

Schedule 1 – Data Protection

Schedule 1 – Data Protection
1.    For the purpose of this Schedule the following terms shall have the following definitions:
“Act” shall mean the UK Data Protection Act 1998 as amended from time to time and any orders and regulations made thereunder;
“Data” shall mean any data held by an Airline which is transferred or disclosed by or on behalf of that Airline under this
Contract and any data which is obtained or collected on behalf of an Airline under this Contract;
“Personal Data” shall mean any Data which consists of information relating to an identified or identifiable natural person (a ‘Data Subject’); an identifiable person is one who can be identified, directly or indirectly, in particular by reference to an identification number or to one or more factors specific to his identity;
“Processing” shall mean obtaining, recording or holding Personal Data or carrying out any operation or set of operations on Personal Data (whether or not by automated means) including organisation, adaptation, alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment, combination, blocking, erasure or destruction, and ‘Process’ and ‘Processed’ shall be construed accordingly.
2.    Where Personal Data is Processed by the Organiser, its agents, subcontractors or employees under or in connection with this Contract, The Organiser, its agents, subcontractors and employees shall:
2.1.    process the Personal Data only on behalf of Lime, only for the purposes of performing this Contract and only in accordance with instructions contained in this Contract or received from Lime from time to time;
2.2.    not otherwise modify, amend or alter the contents of the Personal Data or disclose or permit the disclosure of any of the Personal Data to any third party unless specifically authorised in writing by Lime;
2.3.    at all times comply with the provisions of the seventh principle (the ‘Seventh Principle’) set out in Part 1 of Schedule 1 to the Act (which provides that appropriate technical and organisational measures shall be taken against unauthorised or unlawful Processing of Personal Data and against accidental loss or destruction of, or damage to, Personal Data) and will ensure that its agents, subcontractors and employees so comply;
2.4.    upon request from Lime to inform Lime of the measures it has taken to comply with section 2.3 and take such other measures as Lime may require to ensure that it does so comply;
2.5.    process the Personal Data in accordance with the rights of Data Subjects under the Act and not do or permit anything to be done which might cause Lime in any way to be in breach of the Act;
2.6.    co-operate as requested by Lime to enable each Airline to comply with any exercise of rights by a Data Subject under the Act in respect of Personal Data Processed by the Organiser under this Contract or comply with any assessment, enquiry, notice or investigation by the UK Information Commissioner which shall include the provision of all Data requested by Lime within the timescale specified by Lime in each case;
2.7.    appoint and identify to Lime a named individual within the Organiser’s organisation to act as a point of contact for any enquiries from any Airline or the UK Information Commissioner relating to Personal Data
2.8.    not Process the Personal Data in any country outside the European Economic Area without the prior written consent of Lime
2.9.    cease Processing the Personal Data immediately upon the termination or expiry of this Contract or, if sooner, of the contractual activity to which it relates and as soon as possible thereafter return the Personal Data and any copies of it or of the information it contains and the Organiser shall confirm in writing that this section 2.9 has been complied with in full;
2.10.    defend, hold harmless and indemnify Lime against all loss, liability, damages, costs (including legal costs), fees, claims and expenses to which Lime may incur or suffer by reason of any breach of this Schedule by the Organiser or any breach of the Act by an Airline which is attributable to or caused, directly or indirectly, by the Organiser, its agents, subcontractors or employees.
3.    The Organiser warrants that it and its agents, subcontractors and employees have the necessary legal authority in any country where any Processing of Personal Data will take place under this Contract in order to carry out the Processing, and undertakes to comply with any data protection laws applicable in such country.
4.    The Organiser shall permit Lime at any time upon seven days’ written notice to have escorted access to the appropriate parts of the Organiser’s premises, systems and equipment to enable Lime to inspect the same and to inspect procedures, data files and documentation for the purposes of monitoring compliance with this Schedule. Such inspection shall not relieve the Organiser of any of its obligations under this Schedule.
5.    The Organiser shall not subcontract to any third party (including any associated company of the Organiser) any Processing of Personal Data on behalf of Lime unless all of the following have first been complied with:-
5.1.    the Organiser has supplied to Lime such information as Lime may require to ascertain that the subcontractor has the ability to comply with the provisions of the Seventh Principle; and
5.2.    the Organiser has obtained the prior written consent of Lime; and
5.3.    the proposed subcontractor has undertaken to Lime in a written contract to be bound by the terms of this Schedule.