Our Help Centre is your 24/7 resource for booking Lime flights and managing client requests, and it now includes even more fresh new content to support you in using our enhanced Flights system. Whether you need quick answers or how-to guides on bookings, our updated Knowledge Bank within the Help Centre is here to save you time and help self-serve where possible.

We’ve added new articles and guides to help you resolve queries faster:

NEW! Managing your to-do list
NEW! Voiding and cancelling ticketed/un-ticketed bookings
NEW! How to pay and ticket using bank transfer
NEW! How to pay and ticket by card
NEW! Baggage Information
And more…

Easier, smarter bookings

Our enhanced Flights system lets you view flight times, fare options and more in one place, making it easier to find the best options for your clients. Check out our new 'How-To' videos on the Flights system including:

Navigating the homepage
Quoting and booking flights
Managing users

Have you seen our Incentives Calendar?

Don’t miss the latest British Airways sales and Lime booking incentives! Use our Incentives Calendar in the Help Centre to stay ahead and secure the best options for your clients.

Log in to explore!

Look around the Help Centre by logging in here, or by logging into the booking system, scrolling to the bottom of the page and clicking Help Centre.

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