Designed with tour operator partners in mind, our Help Centre is an easily accessible hub for information. Its resource guides and support tools can help you find resolutions to any questions and queries quickly and efficiently, helping you self-serve where possible.
Your 24/7 information hub
What are some of the benefits?
✨ Useful information all in one place.
⏰ Saves you time!
🚀 Boost your efficiency and productivity.
✈️ Elevate your customer experience.
The Help Centre is available around the clock and updated continuously with new advice articles and all of the latest airline and system information too. We make it easy for you to find the answers and solutions you need, whenever it’s convenient for you.
What you will find in the Knowledge Bank
Advice articles and how-to guides on:
◾ What is an Inclusive Tour fare?
◾ How to add APIS and other passenger information.
◾ How to handle a schedule change notification.
◾ How to cancel and request a refund.
◾ How to add seats, meals, and other special requests.
◾ How to request wheelchair assistance.
If you are struggling to find an answer to your query in the Knowledge Bank, use our simple Contact Form as an easy and convenient way to reach out to us. The Contact Form asks you a few simple questions about your query and directs it to the right team, meaning we can resolve your query faster.
Log in to explore! Take a look around the Help Centre by logging in here, or by logging into the booking system, scrolling to the bottom of the page and clicking Contact Support.
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