We know that being able to work quickly and efficiently is important to you, our travel partners, so we'd love to draw your attention to our latest helpful resources, tips and tricks designed to help you navigate our systems like a pro.

NEW - recordings of our recent webinars


Our Coronavirus Support Hub collates the information you need to know about airline policies, contacting us, and refund timelines during this period of disruption.

Our Flights system enables you to self manage the majority of the Exchange Travel Credit process. 

Read our 'How To' guide here, and please continue to refer to airline policy before taking any actions to ensure you're handling your bookings within policy.

Submit your itinerary for out of date range travel, and once that space comes in to range (approximately 355 days before departure date) we will contact you with a quote.

If you're struggling to book youth fares and infants requiring seats via the Flights system, please contact our Customer Support team for manual assistance.

Our Upsell tool makes it easy to price multi-cabin bookings. Simply search for the lowest cabin you want then use Upsell to view the upgrade options.


Here's everything you need to get started.


HSBC plc
168 High Street, Guildford, Surrey, GU1 3YU

Tel: 01483 703 632
Fax: 01483 703 794

Bank Swift Code: HBUKGB4104L
IBAN: GB30HBUK40222682315009
Account Number: 82315009
Sort Code: 40-22-26
Account name: Lime Management Limited


Download and complete the forms below for Flights requests needing the assistance of our Customer Support team:

Request ticketing >
Request amendment >
Refund request >